I realize the price I charged was way under, but our area doesn't support high end prices. I really enjoy challenging myself with different ways to do cake. I've been in business for a little over a year and a half and this is the very first time anyone has had a problem with my cakes. Just about all of my customers are from word of mouth or from tasting a cake I did for someone else, and they are all repeat customers. This still bothers me because I know I was taken advantage of by people with the entitlement mentality, "give me, give me give me and I don't have to work for any of it". Too many people these days have that mentality and don't want to work or pay for anything. I'm sticking to known customers from now on. Yes, it will stifle the business, but then it's not my main source of income. BTW the cake was a 12", 8" and 6"
Jim Ford said:
Hello, I also run a cake business, mostly custom 3D cakes...At this point I would just give the refund and chalk one up to a lesson learned, people who want to take advantage of you will. I pick and choose my client very well and fortunately I haven't run into problems. But to save me grief I would give the refund with a smile and apology...all part of doing business. Don't beat yourself up about it! PS. Don't know the size of your cake, but it seems to me you way undercharged for a 3 tier and 24 cupcakes.